Senior Account Manager

Chelmsford, Essex
Prime Appointments

A client of ours in the Chelmsford area are recruiting a Senior Account Manager to join their team. This is a full-time permanent position working Monday – Friday 8.00am – 5.00pm and paying between 30,000 – 35,000 per annum depending on experience.

Working in a small business development team of 2 and reporting to the Sales Manager, key duties include but are not limited to:

• Drive engagement and regular contact with all Short/Long Term Hire Customers with view to retain and/or extend Hire period.
• Actively seek out New Business opportunities for hire, nurturing these and converting them into contracts.
• Be responsible for all new enquiries together with follow-up of all quotes within 30 minutes. Upsell accessories and other equipment wherever possible.
• Respond to all enquiries within 30 minutes, preferably contacting by telephone in the first instance.
• Ensure covering POs are accurately created and are secured for all contracts for the duration of the Hire and any subsequent extension
• To assist in arranging hire collections.
• Responsible for monthly invoice run ensuring all details are correct; e.g. dates, amounts, delivery charges.
• To be responsible for all Hire exchanges
• Correctly using the CRM system ensuring all Customer details, notes and relevant information are correct and up to date and correcting if needed.
• Assist in maintaining the pricing guide for hire Customers including bespoke pricing for key Customers.
• Ensuring complete awareness of cross hire pricing and processes.
• Periodically review Hire T&C’s and Hire agreements in accordance with the Sales Operations Manager
• Keeping accurate records of Hire stock and attending stock takes as and when necessary.
• Achievement of all Targets and KPIs set by the Sales Operations Manager
• Put customers and people at the heart of all activity.

Skills and Experience required to be considered for this Senior Account Manager position:

• Exceptional written, verbal and telephone skills.
• Ability to work under pressure
• Highly organised
• Outgoing, friendly personality who is able to develop strong business relationships with all Stakeholders
• Self-motivated

Great Benefits to working for this company include:

• 20 days holiday + birthday and Christmas off
• Health insurance
• Corporate events
• Learning and Development opportunities
• And more!

If you feel like you meet the above criteria & would like to be considered for this Senior Account Manager position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.