Senior B.A – (Government Contact Centre Programmes)

Adecco

Senior Business Analyst – (Government Contact Centre Programmes)

3 Month Contract (Initial)

Remote Working

The Adecco group is part of Adecco Workforce Solutions (AWS). We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

We are happy to be recruiting for one of our high-profile banking clients. They are currently looking for a Senior Business Analyst to join them for an initial 3 month contract, however there may be scope for extension.

Role Overview:

Support the successful delivery of business change and transformation projects within Citizen Services by carrying out Senior business analysis activities that ensure requirements are well understood, solutions meet business needs, and stakeholders are fully engaged throughout the project lifecycle. The role contributes analytical expertise, process insight, and collaborative working to help translate organisational needs into clear, actionable requirements

The role will act as a subject-matter expert for business process design, digital systems, data-driven improvements and operational change, ensuring solutions align with contractual, operational and financial objectives.

Key Accountabilities:

• Lead business analysis activities on assigned projects, ensuring requirements are well-defined, documented, and aligned to project objectives using appropriate tools and techniques.
• Owns end-to-end business analysis governance across assigned projects, ensuring standards, quality and traceability of requirements.
• Lead cross-functional workshops involving senior stakeholders, external partners and operational leaders.
• Contribute to process design and support benefits definition and tracking within projects
• Support testing and acceptance activities by ensuring requirements are testable, coordinating with stakeholders on test plans and outcomes, and helping to maintain clarity around acceptance criteria
• Drives innovation and automation opportunities with IT, aligning with goals and realising measurable efficiency gains
• Provide Senior business analysis to assist the delivery of projects across mobilisation and Transformation Programmes, using the appropriate tools and techniques.
• Deliver the processes associated with business change and Business Process Re-engineering (BPR) across the Programme
• Liaise and consult with all relevant stakeholders associated with projects
• Produce relevant information and documentation which is in line with the business requirements across the Programme.
• To track and review the business change activity and outcomes required of the programme, providing recommendations and improvements to the client and team managers.
• Produce detailed User Stories that offer a description of the scenario, document the business requirements, and specify the necessary acceptance criteria.
• Provide guidance and direction for less experienced members of the team.

Skills, Knowledge & Experience:

• BCS Business Analysis certification – Practitioner Level (or equivalent)
• Experience delivering business analysis within large-scale or multi-site change environments.
• Ability to quickly develop domain expertise and become a recognised subject matter expert across multiple contracts.
• Ability to influence and deliver transformational change with a range of stakeholders.
• Advanced process re-design, testing/acceptance leadership, and benefits measurement with experience in using a wide range of service improvement techniques such as BPR, LEAN and root cause analysis.
• Innovation & automation delivery in partnership with IT
• Experience leading other analysts or providing structured mentorship/development.
• Work collaboratively within cross-functional teams to support the delivery of analysis and change activities.
• Exposure to commercial, contractual or financial analysis within transformation.
• Contributes to business cases and cost-benefit analysis.
• Identifies opportunities for operational cost savings and efficiency improvements.
• Excellent planning and organising skills, taking an organised and methodical approach to identify priorities, maximise time and ensure the achievement of business objectives.
• Ability to challenge constructively and influence strategic direction.
• Experience of working within a customer focus area with the ability to understand and anticipate customers’ current and future needs and aspirations.
• Excellent interpersonal skills with the ability to make and maintain effective working relationships with key stakeholders and team members to deliver results.
• Experience and ability to facilitate workshops with internal and external stakeholders
• Ability to liaise with, develop and maintain meaningful working relationships with customer and other client teams.

Location:

This is a remote working role. There may be a requirement to go to the clients Kirby or Gateshead office once or twice during the contract.

Working hours:

Standard working hours with some flex where required.

If you feel that this is a role that would suit you then please apply today.

If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

The Adecco Group is an equal opportunities company