Senior Compliance Manager – Insurance – Financial Services

John Lewis Partnership
About the role

John Lewis Financial Services is a growing area of the Partnership. Our Financial Services team is responsible for a distinct and differentiated set of products with an accelerating growth plan, which means there has never been a more exciting time to join us. We are looking for a Senior Compliance Manager Insurance to join the team. As an experienced compliance SME, you’ll be an important member of an established Compliance Advisory team and will be instrumental in supporting the delivery of a major transformation programme within John Lewis Finance. On a day to day basis you will be responsible for delivering advice, oversight and challenge that helps to shape the future of our Car and Home insurance propositions, ensuring the continued delivery of fair outcomes for our customers and maintaining compliance with all necessary regulatory and legal requirements.

• Salary £59,8000.00 – £90,000.00
• Contract type: This position is a Secondment/Fixed Term contract for 6 months only.
• Working pattern/flexible working: The Partnership has adopted a hybrid working approach, meaning you’ll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aim for around 1 day a week in the office to connect and on a more ad-hoc basis to attend key meetings.
• Location: This role is based at our Pimlico Head Office.
• Note: this role requires a 2-stage interview process.

Key responsibilities

• Providing critical compliance advice & guidance on FCA rules and principles, including ICOBs and the Consumer Duty, on a variety of content and materials including processes, customer documentation and digital journeys, with a clear focus on driving good customer outcomes.
• Working in collaboration with our Insurance Value Stream, Transformation Programme and Third Parties to deliver transformation objectives that achieve fair outcomes for customers.
• Driving the adoption of JLF Product Governance, providing timely advice, guidance, and challenge.
• Developing and maintaining strong working relationships with key stakeholders (internal and external); enabling open regular channels of communication.
• Keeping up-to-date with regulations; informing the business of change when relevant and helping them to respond accordingly. Empowering and supporting Partners in the first line to understand compliance responsibility.

Essential skills/experience you’ll need

• Significant experience working in Compliance for a UK based insurer, ideally an insurance broker.
• Deep knowledge and understanding of UK Financial Services regulatory framework and understanding of FCA Conduct requirements and sourcebooks including ICOBS.
• Significant and demonstrable experience in stakeholder management, written and verbal communication, reporting and analytics, risk Management and organisation skills.

Desirable skills/experience you may have

• ICA Diploma in Governance, Risk and Compliance
• Recognised industry accreditation

We are an equal opportunity employer. We encourage applications from all suitably qualified individuals and welcome a diverse pool of applicants.

Important points to note:

• It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
• We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
• We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important notes:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.