Senior Coordinator – Loss Prevention, Legal and Insurance

Ocean Network Express (Europe) Ltd

We are looking for someone to provide operational support to the Assistant Manager of Loss Prevention, Legal & Insurance within the Europe & Africa (EUA) region. In this role, you will investigate and administer P&I and commercial insurance claims, assist with maritime contract screenings, and support regional risk and compliance projects.

You will also act as a key liaison between regional operations, General Headquarters (GHQ), and external partners to minimize corporate risk and financial exposure, and you will be enjoying a hybrid work model and a strong work-life balance in the process.

The Role

The primary responsibilities will include:

• Claims Administration: Support the Assistant Manager with regional incident responses and claims administration, including document management (LOIs, bills of lading), survey quality assessments, and root-cause risk analysis.
• Contract Screening: Assist in evaluating customer and maritime contracts by mapping liabilities, identifying risk gaps, and ensuring corporate alignment, escalating complex terms when necessary.
• Insurance Renewals: Coordinate with the Assistant Manager and brokers on policy renewals and annual tenders for property, liability, and travel insurance, while guiding regional colleagues on specialist advice.
• Projects & Digitization: Support departmental projects, including implementing claims software, digitizing internal bill of lading processes, planning Loss Prevention workshops, and contributing to publications.
• Optimize Workflows: Collaborate with the Assistant Manager to set goals, optimize workflows, and provide ongoing coaching and feedback for the EUA Loss Prevention Officer (LPO) network.

The Requirements

• Require 3+ years of professional experience within maritime logistics, shipping lines, P&I clubs, or commercial marine insurance administration.
• Strong operational understanding of maritime documentation, contract terminology, and foundational marine insurance principles.
• strong time management capabilities and the organisational skills necessary to support departmental project workflows and deadlines.
• Technical Skills: Proficient in Microsoft Office 365 and Google Suite, with a proven ability to quickly learn bespoke claims management software.
• strong interpersonal skills needed to bridge local operations with global headquarters.
• Business Awareness
• Customer Focus
• Communication
• Problem Solving
• Planning and Organisation
• Decision Making
• Innovation and Improvement
• Teamwork
• Independent & Self-motivated

The Benefits

• Paid annual leave of 25 days per annum plus UK bank and public holidays.
• Hybrid working arrangement.
• Membership of the Company’s Group Personal Pension Plan.
• Performance Related Pay a pay award and discretionary annual bonus linked directly to their performance in addition to annual review.
• Permanent Health Insurance.
• Death in Service.
• Private Medical Cover (BUPA) after two years’ service.
• Employee Assistance Programme, with free independent confidential support and virtual GP services.
• An interest free annual travel season ticket loan.
• Family leave policies enhanced above statutory.
• Enhanced company sick pay policy.
• Medical health check.
• Annual eye test and contribution towards glasses for VDU prescriptions.
• Online employee discount platform

Application

The closing date for this vacancy is 2nd July 2026, but if a significant number of applications are received it will close earlier.

Applicants must have an existing right to live and work in the UK.