Senior Delivery Manager

Bedford, Bedfordshire
REED Talent Solutions
Senior Delivery Manager£70,000 per annum Bedford PermanentHybrid Working Join us at the Money and Pensions Service (MaPS) as a Senior Delivery Manager. This role offers you the chance to make a significant impact by leading the delivery of complex, high-risk digital products and services that improve financial wellbeing across the UK. You’ll be at the forefront of agile transformation, mentoring delivery managers, and driving inclusive, user-centred design.You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.Role OverviewThe Senior Delivery Manager will report directly to the Lead Delivery Manager. In this role, you will be responsible for:Role details

• Developing, guiding and coaching delivery manager line reports, providing them with frequent feedback and supporting the growth of their careers
• Ensuring that there is a shared understanding of goals and priorities by openly communicating with a diverse group of stakeholders and operational teams to understand business needs, enabling ideas and assisting team members.
• Ensuring compliance with relevant standards: Gov.uk service standards, accessibility, brand, SEO; etc.
• Proactively managing dependencies, overcoming obstacles and getting the best value against constraints.
• Managing risks and budgets to deliver the best possible value for money.
• Lead and motivate multi-disciplinary teams, ensuring they deliver our priorities whilst also maximising the teams full potential.
• Using best practice agile and lean methodologies to iterate products over time to continuously meet user needs and delight customers.
• You will be comfortable in a fast-paced environment and an authentic leader for your team and within the DMI directorate.

Key accountabilities:

• Main point of contact for business stakeholders on digital projects.
• Leads the product release planning and sets expectations of functionality with key stakeholders considering impact on Service Delivery, front-line MaPS colleagues and customer experience.
• Has a strong enough grasp of customer and business needs to be able to take decisions for an in-progress project, propose compromises to resolve conflict and know when to escalate decisions to a project group or the right decision-maker.
• Facilitates agile principles within the team. To enable constructive debate on the best experiences and resolve them where possible. Direct further testing and research where required.
• Contributes to operational planning by understanding business needs and translating them into estimates for resource planning
• Championing agile delivery across the organisation and leading a community of practice comprising MaPS employees, contractors and 3rd party partners.

You will need to demonstrate the following skills and experience. To excel in this role, you will need to demonstrate you can apply practitioner to expert level delivery skills in the following areas:

• A recognised practitioner who coaches and leads teams in Agile and Lean practices, promotes best practice approaches, continually reflects, challenges, and adapts ways of working to support ongoing improvement and innovation.
• Takes responsibility for complex relationships with contracted suppliers and identifies appropriate contractual frameworks and appropriate suppliers.
• Negotiating with contracted suppliers and getting good value out of contracts and suppliers.
• Mediating between people and mending relationships, communicating with stakeholders at all levels. Managing stakeholder expectations and moderating discussions about high risk and complexity, even within constrained timescales. You can speak on behalf of and represent the community to large audiences inside and outside of government.
• Negotiating, influencing or setting budgets in complex environments. You can write or input into business cases, statements of work and can communicate business-value propositions.
• Apply experience in multiple parts of the product life cycle. You can recognise when it is right to move forward and when it is right to stop. You can recognise the appropriate deliverables and the right people to meet them, working with other Agile delivery operations throughout the product life cycle. You can plan and engage with the appropriate stakeholders at a particular stage in the project.
• Optimise the delivery flow of teams, addressing the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. You can identify innovative ways to unblock issues.
• Identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You add value and can coach the organisation to inspect and adapt processes, guiding your teams through the implementation of a new process.
• Lead a continual planning process in a very complex environment, planning beyond product delivery, identifying and managing dependencies in plans across services and co-ordinate delivery.
• Identify problems or issues in the team dynamic and rectify them. You can identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses, engaging in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick. You can accelerate the team development cycle.

Our Recruitment ProcessWe keep things simple, fair, and transparent:Stage 1: Your application will be reviewed by one of our talent partners.Stage 2: If successful, you will be invited to a telephone interview to discuss your skills and experience.Stage 3: The final shortlisted candidates will be invited to an in person interview in our Bedford officeEverything we do aligns with the Civil Service