Senior Digital Service Owner – Security cleared

Salisbury, Wiltshire
Parker Shaw

We are currently recruiting for a Senior Digital Service Owner to work a 12-month contract occasionally on-site in either Salisbury or Fareham for our client. As a Senior Digital Service Owner, you will lead and be accountable for establishing and implementing the strategy of the digital service portfolio. The six service portfolios are as follows – Cloud and Hosting, Communications and Collaboration, Engineering and Research, Enterprise IT, Software, and Workplace IT. You will ensure the end-to-end delivery, governance and quality of these services to agreed service levels.

• Establish and implement a fully functioning multi-service strategy, containing a suite of digital services that deliver against the future and current business needs.
• Work with teams (technical experts and programme, portfolio and project managers) to ensure services are developed, implemented and continually improved in line with business needs.
• Be responsible for the end-to-end management and governance of these services.
• Be responsible for the successful operation and continuous improvement of the services to the required standards and changing needs of the business.
• Act as the escalation point of contact for your IT Digital services.
• Continually monitor, evaluate and report on quality-of-service levels to inform continual improvement plans.
• Create and maintain a supportive stakeholder network using effective communication and influencing them to buy into the strategy.
• Work in an agile manor to manage service change priorities within the service portfolio based on changing requirements.

Essential:

• Significant experience of developing IT digital service strategies that identify (and meet) current and future business needs.
• A strategic mindset who can work with stakeholders and teams to understand business requirements and then deliver into operational reality.
• Demonstrable experience of leading IT services through the entirety of their life cycle, from inception through to adoption, continual improvement and decommissioning.
• Clear experience of leading and managing multiple IT Digital services meeting quality, contractual, KPI and Service Level Agreement-based standards.
• Experience of delivering IT digital services via varying resource models eg internal, contracted workers and third-party contracts.
• Experience of negotiating Service Level Agreements, ensuring effective performance of teams and third parties.
• Strong leadership experience with effective interpersonal and communication skills
• Experience and ability to handle conflicting priorities whilst adapting to changing requirements and delivering successfully.
• Ability to work across digital teams, developing roadmaps and translating into initiatives that deliver business value and impact.
• ITIL (Information Technology Infrastructure Library) level 3 certified (or equivalent experience)
• Agile working eg PMI-Agile Certified Practitioner, Professional Scrum Master I (PSM I) or similar

If you feel you have the skills and experience needed for this role; please do apply now.