Senior Facilities Manager

Cramlington, Northumberland
CBRE Enterprise EMEA
Purpose:
This role is to lead the integrated facilities management (IFM) for CBRE at the client site in Cramlington. This includes the delivery, monitoring and control of all services in scope. The successful candidate will be responsible for the management of and growth of the business through actively engaging with the customer. A technical engineering background with pharmaceutical GMP experience is a requirement for this role.
Manages, supervises, and coordinates the work of the Facilities and Maintenance group to ensure that the building services are maintained and repaired properly and on schedule. Follows current good manufacturing practices, provides operational support for both the administration and manufacturing facility.
This position is also responsible for managing employees and external service providers related to black utilities, clean utilities and soft services for the facility, equipment and utilities maintenance, cleaning and upkeep of the building and grounds, as well as providing support for site-related facilities and engineering projects requiring external support.

Key Accountabilities:

• Providing leadership, management and development of assigned contracts ensuring financial and operational commitments are met and exceeded.
• Own the operational budgets, fully accountable for monthly expenditure with responsibility for the invoicing process, meeting margins and the client’s expectations.
• Management of employees; this will include their personal development, performance management and development.
• Ensuring customer focus within all operational activities and ensuring effective relationships are maintained with key client contacts
• Quality, Environmental & Health and Safety Compliance of operations under your control
• Adherence to company policies and procedures and people management processes
• Delivering continuous improvement by employing best practice and innovative solutions
• Building positive relationships with clients and customers. Ensuring all contracts are operating within contractual KPI’s and SLA’s.
• Leading a team of operational employees. Working closely with them to foster team excellence and support them in their development.
• Support the continuous review of supplier services to ensure best practice and value for money is achieved
• Develop Facility Management KPI’s and maintain tracking tools to monitor department commitments and assignments related to compliance and quality systems report Facility maintenance performance to management
• Develop detailed shutdown schedules with all stakeholders and track and report on progress during shutdown execution
• Partner with the Site Maintenance technicians to ensure upkeep of all black and clean utility systems and no business interruption.
• Plan for site expansion and scope growth in alignment with client expansions
• Analyze data from the computerized maintenance management system and team performance and highlight opportunities for further improvement
• Maintain cGMP records, both paper based and electronic.
• Develop and implement the standard operating procedures for Facilities
• Follow escalation policy for all critical issues.
• Maintain monthly reports and KPIs
• Host Quarterly Business Reviews with key managed service providers.

Personal Experience/Qualifications/Skills:

• A formal 3rd level qualification (technical) or equivalent relevant experience in a technical or building services or engineering role
• Experience working in a regulated environment (FDA, NRC or similar) with at least two years’ experience in a cGMP environment.
• Experience in a supervisory role, supervising staff or contractors on the maintenance of Building and production equipment
• The individual in this position is expected to have experience and an in depth understanding of Facility & Maintenance Systems and Quality Systems for a pharmaceutical manufacturing environment, including but not limited to, deviations, CAPAs, root cause analysis, training, and good documentation practices.
• The individual in this position will be able to organize his/her own work on a routine basis and requires minimal supervision. The individual must be able to provide updates and tracking on tasks.
• Good communication skills required, both verbal and written.
• Proven background in the delivery of Hard FM, Maintenance, energy management and Project Management Services
• Proven track record in budget and cost control