Senior HR Operations Manager

bionic-services-ltd

Join a People and Culture team that is strengthening its structure and raising its standards. You will lead HR operations across the full employee lifecycle and keep core processes running with accuracy and pace. You will bring order, clarity, and consistency to a function that supports 560 colleagues.

This role suits someone who runs HR operations well, spots issues early, fixes gaps, and builds reliable processes that teams can trust.

At Bionic, you help small business owners sort the essentials they rely on. We use smart technology and a strong human service to give clear options and fast support. Our goal is simple, make life radically easier for small business owners by giving them one place they can rely on for their business needs.

What you will do

• Run all HR operations including onboarding, offboarding, employee data, contracts, and right to work checks.
• Lead and develop the HR Ops team to deliver accurate and timely work.
• Coordinate payroll with Finance and ensure clean data each month.
• Maintain HR records and keep all data compliant with GDPR.
• Own the annual HR calendar including pay review and performance cycles.
• Manage the HRIS and work with IT to improve accuracy, workflows, and integrations.
• Produce monthly HR reporting for senior leaders including headcount, turnover, absence, and board updates.
• Manage Culture Amp surveys and support teams with insights.
• Lead compliance activity including DBS, financial checks, and policy updates.
• Support internal and external audits for payroll and HR files.
• Improve processes across the function to reduce manual effort and strengthen the colleague experience.
• Support projects in onboarding, learning, and wider People and Culture priorities.
• Lead the annual benefits review including healthcare, life assurance, pensions, and cycle to work.

What you bring

• 5 to 8 years of HR experience with at least 2 to 3 years leading HR operations.
• Strong working knowledge of HR processes across payroll, benefits, compliance, and HR systems.
• Experience running or administering an HRIS.
• Confidence with data, reporting, and presenting clear insights.
• Strong communication skills and the ability to work well with senior leaders.
• High accuracy and attention to detail.
• Experience leading a small team.
• Strong planning and project skills.

Why this role matters

You will be the person who keeps HR running smoothly each day. You will set the standard for accuracy, pace, and service. You will shape how colleagues experience key moments in their journey. You will work closely with the Chief People Officer and play a central role in how the People and Culture function develops.

If you want to lead a high-impact HR Ops function and enjoy making things work better, you will thrive in this role.

Our selection process

We keep the process clear and consistent. You will start with an online application that includes a small number of short questions so we can understand your HR operations experience. If your application is successful, you will move to a first stage video call with our Talent team. This is followed by a competency interview with a member of the P&C team. The final stage includes a short task focused on HR operations so you can show how you work. We aim to give quick updates at each step.

About Bionic Group

Bionic has 560 colleagues working across three office locations and four businesses; Bionic – London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.

Benefits Enhance your health & wellbeing

• Private healthcare cover
• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
• Eyecare scheme

Taking time away from work ️

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
• 1 paid family/religious day of leave per year – following successful probation period
• 1 paid charity volunteering day per year
• Option to buy/sell up to an additional 3 days leave per year
• 1 paid family / religious day of leave per year following successful probation period

Family matters: for the special moments

• Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years’ service
• Flexible working options & a hybrid work approach

Financial wellbeing

• Auto-enrolled salary sacrifice pension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
• Cycle to work scheme

Recognition

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
• Long service awards