Senior Operations Manager

Oldham, Lancashire
Turning Point
Job Introduction

Are you looking for an exciting new opportunity to make a real difference to people’s lives?

We are looking for a Senior Operations Manager with the energy, passion and relevant experience to lead a large multi-disciplinary team to deliver safe, effective and innovative treatment services to the Rochdale and Oldham communities.

This role will combine leadership at a senior level with building and sustaining relationships with a range of key stakeholders, to drive continuous improvements in service delivery.

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time and making sure that people can find all the help they need, we have grown into one of the largest providers of substance misuse services in England and Wales. We are now looking for an experienced senior operations manager to take forward a new contract within our community-based substance misuse services in Rochdale and Oldham.

Rochdale and Oldham Active Recovery (ROAR) is a fully integrated community substance use service which Turning Point retained during 2023, with a 5+5 Year contract. The service will be delivered in partnership with subcontractors, and a wide range of external partnerships. There is an emphasis on working into neighbourhoods and building those partnerships, across public and voluntary sectors, to prevent escalating problem substance use, reducing harms to those who use and promoting active recovery in all that we do.

You will be the leader of a service that has made a range of improvements, which is reflected in performance, and be at the forefront of building on this with a new model that will refine pathways and services for populations experiencing homelessness, those involved with criminal justice system, those with complex needs and others where a whole family approach is required. You will be expected to lead service delivery, supported by a strong management and clinical team, but also play a key leadership role externally, as the experts in substance use locally. This role is a great opportunity to combine leadership at a senior level with building relationships and also balancing the needs of our stakeholders.

Role Responsibility

In this vital role you will lead the team through transition and transformation in line with our new contract and model. We are looking for a highly skilled person with the skills and talent to lead the service, and inspire, co-produce and co-deliver the very best treatment and recovery services with teams, our stakeholders, and most importantly the people of Rochdale and Oldham.

The Ideal Candidate

It is essential that the successful candidate can evidence:

• Excellent people and team management and leadership skills
• Skills to manage performance, budgets and quality assurance processes and systems
• Ability to maintain and develop good commissioner relationships.
• Have excellent written and spoken communication skills.
• Manage sub-contracts and external partnership with a variety of diverse organisations.
• Demonstrate a strong track record of embedding quality assurance systems and processes and ability to act as CQC Registered Manager
• Experience of managing clinical services

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we receive sufficient applicants before the advertised closed date.

Turning Point

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