Senior Operations Manager

Skanska UK Plc
Description and requirements

At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.

This key role will see you provide operational leadership for the Hard Facilities Management function in a key PFI contract, ensuring safe, compliant and commercially effective delivery of all contractual services in line with SLAs, KPIs and performance standards. The role oversees the delivery of PPM, reactive maintenance and minor works, coordinating technical, H&S and support teams to ensure all services are planned, controlled and delivered in accordance with statutory obligations, contractual requirements and client expectations.

You Will:

• Manage operational workstreams to successfully deliver all contractual and Skanska business obligations and requirements.
• Develop the team so that all employees under your remit understand the contract deliverables for their department and are competent and suitably trained to achieve the required quality and output of work.
• Work in partnership with the management team to understand the solutions or recommendations for works and ensure that agreed solutions are implemented in line with legislative, contractual, mandatory, and statutory requirements.
• Implement methodical work planning and scheduling and provide Management Information to ensure visibility of works performance.
• Manage the contracts and service delivery performance of outsourced services for critical hard services contracts.
• Implement department quality and performance monitoring mechanisms that ensure function delivery is greater than that required by the contract.
• Actively engage and involved in Skanska’s quarterly forecast to review cost and revenue and measure performance in monthly cost value reconciliation (CVR) reviews and help the team to prepare narratives on any variances.
• Work collaboratively with the Client and Customer and engender a culture of customer focus with your and all site teams.
• The Health, Safety and Wellbeing of our employees and business should be front of focus and ensure all works is compliant with latest industry or Skanska health & safety standards, works should be planned to be safe, and any unsafe practices must be stopped.

Senior Operations Manager – Skills and Experience:

• Operational leadership within Hard Facilities Management, with demonstrable experience leading multi-disciplinary operational and technical teams, ideally, in a service provider environment.
• Proven ability to drive performance, compliance and service excellence across complex estates.
• Accountable for contractual performance, including delivery against SLAs and KPIs within a margin-controlled contract. Experience operating in commercially sensitive environments where performance deductions and financial penalties apply.
• Technical knowledge of M&E systems, statutory compliance and lifecycle delivery. Strong understanding of planned and reactive maintenance regimes, asset management principles, and compliance frameworks within Hard FM.
• Highly developed stakeholder management capability, with the ability to communicate and influence at all levels – from frontline engineers to senior client representatives. Confident in leading client meetings, presenting performance data, managing expectations and negotiating outcomes.
• Proven experience delivering Hard FM services within a PFI contract is desirable.

This role requires a minimum level of security clearance and may also require a higher level of National Security Vetting. You should be aware that certain levels of clearance or specific projects and/or sites have UK residency requirements; and any dual or multiple nationalities must be declared. Any persons who do not fulfil these residency requirements may be unable to obtain the required level of clearance and would not be eligible to undertake this role.

What we offer:

• 24/7 digital GP service for you and your family
• Financial wellbeing and employee assistance
• Enhanced family benefits (including maternity, paternity, dependants and parental bereavement leave)

Inclusion and Diversity

We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high performing teams. We call it The Skanska Way.

Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you’d like to explore.

Reasonable adjustments

We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at or call – Option 5 & 1.

We encourage you to apply as early as possible, as the closing date may be subject to change.

If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success – every step of the way.