Senior Operations Manager

Lincoln, Lincolnshire
Turning Point
Job Introduction

Are you looking for an exciting new opportunity to make a real difference to people’s lives?

At Turning Point, we are recognised leaders in helping people recover from dependency and gain control of their lives. By providing the right support at the right time and making sure that people can find all the help they need, we have grown into one of the largest providers of substance use services in England.

An exciting opportunity has arisen for a Senior Operations Manager to join Lincolnshire Recovery Partnership, a vibrant new partnership delivering an all-age substance use treatment and recovery service s across Lincolnshire from April 2024. Lincolnshire Recovery Partnership is delivered in partnership between Turning Point, Framework and Double Impact. The partnership combines Turning Point’s national experience as an outstanding substance use provider together with Double Impact’s specialism in lived experience and recovery and Framework’s expertise supporting service users with complex issues.

We are looking for a Senior Operations Manager with the energy, passion, and relevant experience to lead a large multi-disciplinary team to deliver safe, effective, and innovative treatment services to the Lincolnshire community.

This role will combine leadership at a senior level with building and sustaining relationships with a range of key stakeholders, to drive continuous improvements in service delivery.

The role will be largely service based across Lincolnshire with hybrid working.

Role Responsibility

An innovative ‘Recovery First’ model underpins everything at Lincolnshire Recovery Partnership, with lived experience recovery fully integrated and visible throughout. Lincolnshire’s residents will benefit from Lincolnshire Recovery Partnership’s highly integrated and highly localised approach, supporting with multiple issues across all parts of Lincolnshire, all from within the same partnership. There is an emphasis on working across districts and building those partnerships, across public and voluntary sectors, to prevent escalating problem substance use, reducing harms to those who use and promoting active recovery in all that we do.

You will be the leader of this new and exciting service, with the opportunity to implement and develop the service for populations experiencing homelessness, those involved with criminal justice system, those with complex needs and others where a whole family approach is required. You will be expected to lead service delivery, supported by a strong management and clinical team, but also play a key leadership role externally, as the experts in substance use locally. This role is a great opportunity to combine leadership at a senior level with building relationships and also balancing the needs of our stakeholders.

In this vital role you will lead the team through transition and transformation in line with our new contract and model. We are looking for a highly skilled person with the skills and talent to lead the service, and inspire, co-produce and co-deliver the very best treatment and recovery services with teams, our stakeholders, and most importantly the people of Lincolnshire.

The Ideal Candidate

It is essential that the successful candidate can evidence:

• Excellent people and team management and leadership skills
• Skills to manage performance, budgets and quality assurance processes and systems
• Ability to maintain and develop good commissioner relationships
• Have excellent written and spoken communication skills
• Manage sub-contracts and external partnership with a variety of diverse organisations
• Demonstrate a strong track record of embedding quality assurance systems and processes and ability to act as CQC Registered Manager
• Experience of managing clinical services

About us

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications.
• 33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus, the option to buy additional holidays and spread the cost.
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance.
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security.
• Access to our Rightsteps Therapy service – free, confidential telephone-based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing.
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family.
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us.
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we receive sufficient applicants before the advertised closed date.

Turning Point

Attached documents

• Senior Operations Manager – SOM – Role Profile.pdf

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