Senior PAS Compliance Manager

Nottingham, Nottinghamshire
Correctcs

To oversee and manage the Retrofit Technical/Design team across the entire country. To manage the overall survey, design and retrofit coordination process in keeping with PAS2035 systems, work in support of the Head of Retrofit to deliver an exceptional design/coordination service to the business, work closely with all other management staff and internal departments.

Embark on a transformative journey as a Senior Pas/Tech Manager in the expanding realm of whole-house retrofitting. This role presents an unparalleled opportunity to spearhead operational excellence and drive forward our mission to transform energy efficiency and sustainability in residential properties.

Key Responsibilities

1. Resource Management and Staffing:
   • Ensure optimal staffing levels across CCS service delivery sites by actively managing and coordinating team resources.
   • Drive accountability across all design teams, promoting a performance-driven culture that supports effective and timely service delivery.
2. Operational Leadership and Training:
   • Lead, coach, and support Design and Coordination Managers to execute process and reporting seamlessly and in compliance with CCS standards and PAS2035.
   • Oversee ongoing training initiatives to empower Managers, enhancing their skills and ensuring consistent, high-quality service.
3. Customer Experience Excellence:
   • Cultivate and maintain a top-tier customer experience across all client engagements and internal teams, consistently working to exceed expectations and uphold CCS’s reputation.
   • Monitor and refine all interactions, touchpoints, and workstreams to enhance satisfaction, responsiveness, and design quality.
4. End-to-End Process Management:
   • Oversee and continuously improve company processes to streamline the design and coordination service from initiation to completion.
   • Ensure documentation within the operations manual is updated and accessible, providing Managers with current, practical guidelines.
   • Ensure continuous improvement to presentation, document control and reporting internally and externally.
   • Assume accountability for financial forecasts, budgeting, and the P&L of the operations department, managing resources for efficiency and growth.
   • Partner with finance to monitor expenditures, revenue, and profitability, ensuring financial performance aligns with business objectives.
5. Strategic Meeting and Action Management:
   • Coordinate and manage senior meetings, setting agendas and enforcing actionable follow-ups to maintain focus on strategic goals.
   • Track progress on meeting outcomes and strategic initiatives to ensure continuous improvement and alignment with company priorities.
6. Compliance and Contract Management:
   • Ensure compliance across all contracts with CCS standards, promoting consistency and adherence to desired outcomes and delivery methods.
   • Partner with Operations Managers to audit processes and implement corrective actions as necessary to meet compliance requirements.
7. Client Relationship Management:
   • Organise, lead, and participate in client meetings, briefings, and updates, serving as a primary point of contact for escalated client inquiries.
   • Cultivate strong, trust-based relationships with clients, facilitating transparency, satisfaction, and long-term partnership.
8. Team Development and Performance Management:
   • Manage and support staff appraisals, recruitment, and disciplinary processes as needed, promoting a high-performing, motivated team culture.
   • Develop and oversee formal training plans, mentoring initiatives, and improvement plans for team members, ensuring continuous development.
9. Cross-Functional Collaboration:
   • Build and strengthen collaboration between operational and PAS/design teams to align on shared goals and drive cohesive service delivery.
   • Work closely with HR and compliance to support the continuing professional development (CPD) of staff, keeping the team’s skills and knowledge current.
10. Continuous Improvement in Reporting and Technology Integration:
    • Continuously improve client reporting, Work-in-Progress (WIP) tracking, and IT interfaces to increase accuracy, efficiency, and data accessibility.
    • Implement strategies that improve internal communication and reporting, promoting clear, concise information sharing across departments.

What We Offer

• 26 Days Annual Leave + 8 Bank Holidays
• Option to buy and sell annual leave
• Company Sick Pay
• Supportive work environment with a focus on teamwork and collaboration.
• Access to ongoing training and professional development opportunities.

Skills/Qualifications:

• General competence in high level quality management, business process management and proven track record.
• All basic refresher training ED&I, customer service, safeguarding, H&S.
• Formal Quality Management/Business Management Training/Qualification.

Experience Required:

• Minimum of 5 years’ experience as an operational lead.
• Experience of working in construction/refurbishment activities/built environment.
• Proven ability to lead, manage, and develop teams, with strong skills in accountability and staff management.
• Excellent communication skills with a strong emphasis on customer service and client relationship management.
• Ability to identify areas for improvement and develop actionable solutions.
• Willing to gain further qualifications in operational business management.
• Good knowledge of budgeting, forecasting, and financial reporting as it relates to operational management.
• QMS or process-driven system creation/management of document systems and control systems.

We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality. Apply

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