Senior Property Services Officer – Repairs

Croydon, Surrey
Hays
Senior Property Services Office Repairs – Croydon – Permanent

Your new role

• Oversee daily monitoring of repair contracts and contractor data to ensure services are delivered with high quality and cost-effectiveness.
• Manage WIP to meet customer SLA requirements.
• Supervise contractor performance, including leading key meetings such as high-profile job discussions and weekly reviews of jeopardy and overdue tasks.
• Generate and provide monthly KPI data and reports for the Asset Manager and Leadership Team.
• It serves as an escalating contact for customers and external organisations, ensuring smooth communication with internal and external stakeholders.
• Lead investigations and handle stage 1 complaints, coordinating with residents, contractors, and staff as needed, and attend panel hearings when necessary.
• Ensure that feedback is integrated back into the business.
• Support the team in utilising the housing management system (CX) for all communications and identify new processes to enhance the system’s potential.
• Represent and advocate for the organisation externally as a provider of high-quality services.
• Assist in setting up new developments and their components on the asset management system with appropriate contract and defect arrangements.
• Collaborate with surveyors and contractors to schedule appointments with residents and contractors.
• Conduct periodic due diligence reviews of repair contractors and their sub-contractors, ensuring all are properly trained, competent, and equipped.
• Ensure prompt and efficient service delivery to enhance customer satisfaction.

What you’ll get in return
25 days holiday (rising to 30 days)
Matching pension contributions (up to 10%)
Private Health Scheme
Simply health cash plan
Flexible/agile home working
Option to buy and sell holiday

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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