Senior Supervisor

City, London
Howells Solutions Limited

Senior Repairs Supervisor – Social Housing

Stratford

50,000 + car allowance

Here are Howells we are looking for a Senior Supervisor to work for a leading contractor within the Social Housing Sector. As a Social Housing Senior Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social housing units. You will be responsible for overseeing the maintenance and repair of properties, ensuring the safety and comfort of our residents. Your key responsibilities will include:

Responsibilities:

To lead and manage the day-to-day delivery of voids and reactive maintenance services, ensuring repairs are completed safely, efficiently, and in line with contractual KPIs, regulatory standards, and resident expectations. The role provides operational leadership, drives performance, and ensures a consistently high-quality service across all trade teams

Quality and Audit

• Monitor quality, safety and environmental standards, ensuring full compliance with Health & Safety requirements.
• Ensure and monitor compliance with Method Statements, Risk Assessments, toolbox talks and contribute to the Construction Phase H&S File.
• Contribute positively to training, process improvements and service transformation activity.
• Support with the recruitment, retention and development of the team, including successful succession planning

Operational Delivery Support

• Lead the management of responsive repairs and voids service, ensuring high-quality operational delivery.
• Work in partnership with the client to exceed contract expectations and maintain strong collaborative relationships.
• Monitor daily Work in Progress (WIP) to include the following. Examples: Aged WIP; Jeopardy; Past appointments; No Access; Follow-ons; Unappointed Jobs
• Ensure all works are completed to the agreed specification and within contractual timeframes.
• Manage labour, scheduling and material resources effectively to meet delivery and commercial targets.
• Oversee OOH rota planning and act as part of the formal escalation process.
• Monitor overall contract performance and ensure all KPIs are consistently achieved or exceeded.
• Manage disrepair cases effectively, ensuring compliance with legislative requirements and timely resolution.
• Oversee complaint handling in partnership with the central complaints team, ensuring timely, high-quality responses.
• Liaise with client representatives, resident groups and stakeholders in a professional and proactive manner.
• Attend resident and client meetings to represent the service and provide operational updates.
• Undertake any other responsibilities commensurate with the role as required by line management
• Ensure all processes are followed and reviewed

Commercial Performance

• Ensure profit and performance targets are delivered on all contracts.
• Awareness of profit and loss, contract profitability and financial risks.
• Oversee material spend and ensure value-for-money procurement.

Documentation & Compliance Management

• Own and maintain training records for all directly employed staff, including booking required safety and skills training.

Performance Monitoring & Reporting

• Carry out supervisor reviews, ensuring teams remain high-performing and addressing underperformance proactively.
• Provide leadership and direction to supervisors, DLO operatives, administrators and subcontractors.
• Support apprentices and colleagues as part of a positive, collaborative team culture.
• Maintain accurate performance and operational reports, providing monthly updates to the Contracts Manager/Divisional Manager.
• Ensure reporting management systems are fully utilised.

Resident & Client Focus

• Promote company values of professionalism, safety, and resident care, ensuring all works align with quality and customer expectations.
• Support effective communication and workflow between teams and client representatives
• Inspect properties to identify repair and maintenance needs, ensuring compliance with safety and quality standards.
• Coordinate the allocation of work orders, scheduling repairs, and managing the team’s daily activities.
• Maintain accurate records of maintenance and repair work, materials used, and costs incurred.
• Monitor budgets and costs, making recommendations for cost-effective solutions.
• Build positive relationships with residents and address their concerns promptly and professionally.
• Collaborate with other departments to ensure effective communication and coordination on housing-related matters.
• Ensure compliance with all relevant health and safety regulations and company policies.
• Provide regular reports and updates to management regarding the status of maintenance operations.

Key Knowledge

• Knowledge and Experience of using NHF SOR codes and other pricing models
• Formal qualification or recognised training within the property repairs and maintenance sector.
• Strong understanding of building maintenance, repair methodologies, and relevant trade practices.
• Demonstrable knowledge of Health & Safety legislation, compliance requirements, and safe working practices.
• Proven experience working within a results-driven, commercial environment.
• Experience managing teams across multiple levels, including supervisors, operatives, administrators, and subcontractors.
• Experience operating within complex contract environments, with an understanding of contractual obligations, KPIs, and service-level performance.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• Making a positive impact on the lives of those in need of quality housing.

If you are interested please call Julianne (phone number removed)