Service Desk Analyst

Coalville, Leicestershire
Solos Consultants Ltd

ICT Business Support Analyst

£14.71 per hour – PAYE

£19.61 per hour Umbrella

3 Month Contract Initially with potentially of permanent

Full Time

A fantastic opportunity has arisen in Coalville for an ICT Business Support Analyst on a 3-month initial contract looking for an immediate start.

As the first point of contact for the Council s ICT Support Service, you will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively.

Main duties and responsibilities:

• To log, monitor and resolve service desk calls within agreed service levels
• Provide first line and second line support to the council s user base
• To install, configure and test hardware and software components.
• To work in an agile and flexible manner, including remote home-working and office working on a rota basis.
• To undertake routine operational tasks, including completing and monitoring data backups and restores.
• To liaise with users, support services and third-party suppliers.
• To be part of the IT emergency standby/on call rota, with remuneration being paid in accordance with the council s agreed Standby policy
• Work within an ITIL service management framework

General responsibilities:

• To always see the service through the eyes of the customer and make suggestions for improvement where appropriate
• To carry out duties efficiently and effectively
• To constantly challenge your own performance and make improvements
• To help build pride, passion and reputation
• To participate in the Council s appraisal scheme and to undertake any necessary training and development as identified for the job role
• To ensure high standards of health and safety practice in accordance with council policy, including the health and safety and welfare at work of themselves and colleagues.
• To promote the Council’s Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory.
• To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager
• To assist in the event of a civil emergency in any way as instructed

This is a fantastic opportunity to join an established organisation that offers potential long-term contracts.

If you feel the above role suits your skills and abilities then please apply immediately.