Service Desk Executive (4on/4off)

Stoke-on-trent, Staffordshire
Brampton Recruitment Ltd

Our client is a well-established company who have built their business around service, scale, people, and values. Offering a warm and friendly working environment, their business is made up of thousands of professionals spanning multiple countries.

Job Description:

A fantastic opportunity has now arisen for a Service Desk Executive to join this wonderful company. As a Service Desk Executive, you will be responsible for providing exceptional customer service to a range of external clients.

• The role of the Service Desk Executive will be to answer all incoming calls from the client base and answer emails, or web enquiries in a fast and timely manner
• To process all requests and log these on to the in-house system
• Working with site-based engineers and field-based facility managers to action their requests
• Liaise with subcontractors to log faults and schedule Engineers to attend the site
• Occasionally raising purchase orders
• The Service Desk Executive will be working with Engineers to diary manage site visits, logging details of works completed and timescales of completion
• The Service Desk Executive will be a point of contact for all Engineers and will be responsible for effectively booking contracts, managing equipment, and reporting on any delays

Candidate Requirements:

• Facilities Management experience (ideally)
• Excellent communication skills
• Organisational skills
• A keen eye for detail
• A warm and personable nature
• Good time management abilities
• Working knowledge of computerised CRM systems (preferably Microsoft Dynamics)

Hours: 8:00 AM 8:00 PM 12 hour shifts 4 on /4 off
Salary: £23,500 (£24K after probation)

Brampton Recruitment is an independent Commercial and Accounts and finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.