Service Manager

Hays
Service Manager position required!

New year, new challenge?
Here at Hays we are actively recruiting a Service Manager to oversee and manage the day to day running of a recovery service in Tameside. We are looking for confident individuals who are able to provide a recovery-focused approach and outlook. This is a front line management role, with responsibility for the day to day management of service contracts, financial, staff management, support of people using services.
Daily responsibilities:

Manage the quality and support provided to people using services in line with the appropriate model used.Ensure operational KPI’s on people using services, outcomes, utilisation and voids are met.Ensure confidential data is accurate and in line with quality assurance requirements.Prepare reports for both internal and external use.Lead positive risk management and, where appropriate, include the Area Manager.Accountable for both induction and probationary processes of direct reports.Directly line manages conduct and performance of front line staff to ensure all policies and procedures at met.Manage the day-to-day rotas between staff members.Set and manage the budget between and across different services.Ensure staff development plans are in place.This is a permanent position, and you will be required to work 37.5 hours per week.
Benefits:
25-day holidays, plus bank holidays. Annual leave days are increased to 28 after two years of continuous employment.Employee assistance programme.Pension Scheme.Non-contributory life assurance.Full training.Qualifications/Experience:
We are looking for someone who has their management qualifications (or is working towards/willing to undertake it).Strong understanding of mental health issues.Experience of working with a housing and social care background.Experience of managing a caseload of individuals with complex needs.Experience of writing up reports and investigations.If you have the correct experience for this role and would be interested, then please get in touch with us 🙂
I look forward to hearing from you!
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