Solution Manager 12M FTC

BBC

ABOUT BBC STUDIOS

BBC Studios is a world-renowned content studio and channels & streaming business, powered by British creativity, with a reach that touches audiences in every corner of the globe.

We work with outstanding creative talent who are responsible for platform-defining shows from Strictly Come Dancing to Bluey, Prehistoric Planet to Planet Earth III.

The range and quality of our content is unsurpassed, creating critical and commercial successes and global phenomena.

From BAFTAs to RTS Awards, BBC Studios is Britain’s most awarded production company and the only producer with three of the top ten shows on IMDB; we’re the home of the widest-read English language news website in the world; and the UK’s largest distributor of British content.

Commercial Digital are a multi-function delivery team focused on the delivery of world class direct-to-consumer solutions within BBC Studios. We are a small agile team delivering big change.
Our products include a number of brands including Britbox, BBC Select and Top Gear as well as a number of market leading B2B products.

You will join a team where everyone – including you – strives to better understand our customers and improve our products on a daily basis.

As a team we are adaptable, supportive, highly business focused and continually looking to improve.

THE ROLE

We are looking for a Solution Manager to join the team to help shape and deliver direct-to-consumer suite of products. Working to the Solution Lead, the Solution Manager will contribute to implement the solution roadmap.

We are seeking a highly motivated individual who is interested in working on all aspects of the products including operational support, analysis of new feature requests and delivery of new features.

The successful Solution Manager will be involved in a range of analysis and delivery activities including:

• Supports and contributes to the development and delivery of the Solution Lead roadmap for the direct-to-consumer team, meeting the business’s requirements and in line with the BBC Studios’ technology strategy
• Contributing to the design and delivery of direct-to-consumer projects. Works with assigned project delivery specialists and external parties to support project delivery in order that these are delivered on time and in budget, and risks, dependencies, and issues are well managed
• Guides the work of systems engineers, specialists, and business analysts who are directly related to their particular area, working with managers to contribute to the creation of an ambitious, inclusive, diverse, and welcoming environment, so that everybody feels supported to be their authentic self and to perform to the best of their ability
• Works within agile delivery teams as required, working with delivery managers, engineering, and user experience to deliver internal products to deadlines
• Develop relationships with pan-BBC and external stakeholders, delivery partners and suppliers as well as with colleagues and internal stakeholders
• Responsible for the day-to-day management of contracts with vendors, ensuring that BBC Studios receives the services required and achieves best value
• Build and maintain strong working relationships with stakeholders and immediate team
• Assist with elicitation, analysis and documentation of business requirements as appropriate
• Assist with identifying the scope of new features and liaise with the development team to establish effort
• Work closely with Solution Architect, Software Developers, Testers, Business Analysts and Project Managers as part of an agile team

WHAT DOES IT TAKE?

• Good functional and technical analysis skills on complex project including back end and front end systems
• Experience in supporting delivery including operational support
• Good interpersonal and communication skills sufficient to establish effective working relationships and credibility with a wide range of internal and external contacts and key stakeholders
• Good written and spoken communication skills, particularly the ability to present technical, complex initiatives, strategies and systems in a manner that can be simply and clearly understood by non-technical colleagues
• Good knowledge of project lifecycle and delivery in a technical environment
• Experience of end-to-end product delivery or a good awareness and understanding of agile methodology and practices
• Understanding and ability to apply knowledge and understanding of technologies, workflows, and interfaces to contribute to the development and delivery of a roadmap in a specified area
• Experience in delivering, or of playing a part in delivering, solutions or products in the specified area in organisations of similar scope, complexity, and operations as BBC Studios
• Able to quickly gain an awareness and understanding of the editorial aims, policies, and priorities of BBC Studios relevant to their area, with an ability to translate these into relevant solutions
• Ability to demonstrate negotiating and influencing skills required on potentially contentious issues, to develop positive working relationships
• Has resilience and is able to take input and direction to run with a task; works on own initiative

LIFE AT BBC STUDIOS

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours here.

The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background. More information on our D&I plan can be found here.

BBC Studios puts sustainability at the heart of everything we do both onscreen and offscreen, including delivering against the BBC Group’s science-based Net Zero targets. More information on sustainability at BBC Studios can be found here.

We are proud to share that we are a Level 2 Disability Confident Employer and we strongly encourage applications from disabled people . If you meet the minimum criteria for this role and declare that you are disabled, we will ensure to advance you to the next stage (minimum criteria above).

If you require any reasonable adjustments in order to apply please contact us on .

WHAT WILL YOU GAIN FROM WORKING AT BBC STUDIOS?

• Flexible 35-hour working week for work-life balance
• 26 days holiday (plus an additional day which is a Corporation Day) with the option to buy an extra 5 days
• A defined pension scheme and discounted dental, health care, gym and much more
• Excellent career progression – access to courses, webinars, workshops and the opportunity to work in different areas of the organisation

PACKAGE DESCRIPTION

Job Reference: 14229
Band: D
Salary: £52,000-£78,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Contract type: 12 month FTC- Hybrid
Location: London- Television Centre