Sr IT Services Manager – Financial Services, ITIL v4 Foundation

TXP

IT Senior Service Manager

65,000 – 75,000 Plus Superb Benefits Package inc achievable 25% bonus

Hybrid role with 80% homeworking and 20% in Warwickshire

This is a fantastic career opportunity with an award winning financial services client to –

• Lead and govern the end-to-end IT Service Management function, ensuring all internally and externally delivered services meet business needs, contractual commitments, and strategic objectives.
• Shape, consult on, and oversee services from design and transition through to operation and continual improvement, embedding best practice and driving consistent service quality.

About the role –

• Oversee the IT Service Management function, ensuring effective management of all IT services throughout their lifecycle.
• Play a key role in shaping and reviewing IT Service Terms and Conditions, service definitions, and contractual commitments.
• Collaborating with strategic suppliers and internal stakeholders, you will identify and implement improvements that support corporate strategy, policies, and regulatory obligations.
• Accountable for the successful delivery of services, ensuring effective project engagement, clear service introduction, and well-defined team responsibilities, while providing senior stakeholders with clear, insightful reports.
• Defining, implementing, and overseeing governance for supplier contracts and internally delivered services.
• Provide effective escalation, control, and risk mitigation to ensure compliance with audit, regulatory, and business expectations.
• Lead the performance strategy for both internal teams and external suppliers, using meaningful MI and reporting to ensure all parties meet SLA commitments and contribute to continuous service improvement.
• Building strong relationships with suppliers, internal service teams, and business stakeholders will be essential to maximise value from contracts, strengthen integrated processes, and drive aligned outcomes.
• Champion robust IT Service Management principles and processes, ensuring they are clearly understood and consistently applied.
• Guide and promote adherence to ITIL best practices across design, transition, operation, and continual improvement.
• Provide expert consultancy on IT service and supplier management, driving unified best practice.
• Lead and develop your team, setting clear expectations and fostering accountability.

Experience required –

• Proven experience managing teams, with strong coaching and mentoring skills to translate IT strategy into clear, SMART objectives.
• Ability to foster a service centric culture, leading by example to create a high performing and collaborative team environment.
• Strong senior level stakeholder management and relationship building capabilities, with the confidence to influence key decisions.
• Analytical and solutions focused.
• Extensive experience in IT Service Management, with a solid understanding of best practice frameworks.
• Demonstrated track record of delivering continual service improvements within complex, multi vendor environments.
• High proficiency in assessing, evolving, and enhancing reporting and MI to drive insight, governance, and continuous improvement.
• Financial Service experience essential.
• ITIL v4 Foundation certification essential.

When you join, you can expect a supportive culture and an attractive range of rewards and benefits including a generous and achievable 25% annual bonus, life assurance, discounts and lots more!

This role is based in Warwickshire, however our client understands how important a positive work-life balance is to you, so to help you give your best, they offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home (1 day per week onsite, rest remote working).

If your background aligns to the above requirements – please submit your application to Jackie Dean at TXP for consideration. Candidates must be UK based and have the right to work in the UK without any restrictions.