Store Manager – Worldwide Car Rental Company

Maidstone, Kent
Recruitment Avenue

Salary: £46k Basic with a £51,520k OTE Plus Electric Car with EV charge card

Location: Maidstone

The role of Store Manager is responsible for staff training and development and overall profitability of the store.

The team you manage will be responsible for selling and upselling car rental to tourists, members of the local community and local businesses. The sales team will offer car & insurance upgrades plus optional extras like child seats.

It is essential that you understand the challenges of the sales sector, reaching KPI’s and targets and delivering your work to the highest standards.

You will also provide overall management of the fleet team which includes coordinators and a team of drivers to ensure efficient co-ordinate of fleet movements within the defined delivery area to maximise utilisation and profitability.

You will proactively plan fleet levels to effectively handle day to day business.

Main responsibilities

• To control fleet, staff and costs whilst ensuring the Hub delivers excellent customer service and maximises profitability at all times
• Drive the commercial vehicle business in the local area in terms of market share and revenue growth.
• Continued engagement with the local Business Development Manager and Key Account team.
• Account management of key car and van accounts.
• To be aware of competitor activity within the geographical area of responsibility.
• Support local stations in cars and vans expertise and revenue performance.
• Champion areas of Operations such as NPS, damage and local sales.
• To motivate the team to promote and sell our Company’s products and services to achieve and exceed Station targets.
• To target, monitor and develop staff to achieve and exceed Station sales targets on both consumer and corporate business.
• Develop staff and the business in order to achieve all Key Performance Indicators whilst controlling costs within agreed budgets.
• Ensure all station administration is completed accurately according to all operating procedures and all deadlines achieved.
• Ensure the safety of staff, customers, location, vehicles, cash and equipment.
• To recruit and induct staff according to the Company procedures and Equal Opportunities Policy.

Key skills and attributes required

• Commercial awareness and a solid understanding of the sales and rental operational part of our business.
• Strong analytical capability and proven decision making skills.
• Innovative, and be able to articulate thoughts and ideas clearly
• A positive management style and desire to produce strong results.
• Ability to motivate and gain commitment from colleagues through leading by example.
• The ability to communicate with all levels of staff, customers and management.
• An individual who understands and values the roles of other team members and co-operates to achieve agreed common goals.
• Good time management, able to take action and show initiative.
• Should be able to show energy, enthusiasm and passion for the role.
• A full, valid driving licence, with a minimum of 4 years driving experience is required

What we can offer you

• Provision of a fully electric company car with on site charging (subject to availability)
• Starting on 6 weeks holiday (including bank holidays), increasing with length of service
• Pension and a life insurance scheme
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts
• Discounted hotel rates through the Accor Group after 12 months service
• Cycle2Work
• Free annual eye tests
• Confidential legal and support service through BUPA
• Career progression and development