Strategic Account Manager

One to One Personnel

Strategic Account Manager

Remote with 50% National Travel

Monday to Friday 37.5 Hours

Do you have significant experience (7+ years) in strategic account management or business development in the medical equipment or healthcare sector? Are you able to talk Diagnostic Imaging Healthcare in a confident and knowledgeable way?

If so, our client, a leading provider of Managed Equipment Services (MES) to the NHS and private healthcare sector in the UK seeks a Field Based Strategic Account Manager

At least 3 years UK based relevant work experience is required for this role.

Purpose of the Role

This is a senior-level role with a focus on managing and expanding strategic relationships across key customer accounts, delivering tailored solutions, and ensuring high-value service delivery.

The successful candidate will be a dynamic leader with a proven track record in business development within the healthcare sector. You will possess strong commercial acumen, a deep understanding of healthcare services, and experience working with complex operational environments, such as Managed Equipment Services (MES).

This role offers a great opportunity for someone with the ambition to drive growth in a complex, fast-moving environment. If you have the skills, experience, and vision to make a strategic impact, we would love to hear from you!

This is a home based role in England, requiring national travel up to 50% of the time and a flexible approach to working hours.

Key Responsibilities

Strategic Relationship Management – Build, deepen, and manage long-term relationships with key customers, including stakeholders at clinical, operational, corporate, and C-suite levels. You will be the trusted advisor, ensuring customers business needs are fully understood and addressed

Business Growth and Development – Identify and capitalise on opportunities for revenue growth within existing accounts. Develop and execute account strategies that drive customer success and create value for both the customer and the business

Customer-Centric Solutions – Collaborate closely with internal teams and customer stakeholders to design and implement innovative solutions to business challenges. Deliver solutions that support both operational improvements, sustainable business growth and customer loyalty, turning customers into long-term strategic partners

Opportunity Spotting and Management – Actively monitor customer accounts to identify new opportunities for growth, ensuring timely responses to evolving customer needs

Operational Performance Oversight – Maintain high-level oversight of service delivery, ensuring that key performance indicators and service-level agreements are met. Work collaboratively with the operations team to address high level service issues and opportunities for improvement

Desired Qualifications and Experience

• Degree-level education with possible further management qualifications

Essential Skills and Competencies

• Demonstrable success in managing and expanding key customer accounts, with a focus on long-term growth and high-value solutions
• Proven ability to engage and build relationships at all levels, including C-suite, clinical, and operational stakeholders
• Strong commercial acumen with a focus on solution-based selling
• Excellent communication, negotiation, and influencing skills
• Experience managing complex contracts and delivering against key performance metrics
• High-level problem-solving and strategic thinking skills
• Willingness to travel up to 50% nationally and work flexible hours as required.
• High level of integrity and professionalism
• Resilient and adaptable in a fast-paced environment
• Proactive problem-solving abilities

Essential Experience

• Significant experience (7+ years) in strategic account management or business development, preferably in the healthcare sector
• Healthcare environment experience. This will underpin credibility in the field of either medical equipment or clinical outcomes. The candidate must be able to talk Diagnostic Imaging healthcare in a confident and knowledgeable way
• Experience with Managed Equipment Services (MES) or other healthcare infrastructure contracts – Desirable
• Understanding of CQC regulatory requirements for hospital inspections
• Clinical background or experience working closely with clinical teams – Desirable
• A deep understanding or experience of the healthcare service procurement process and regulatory environment – Desirable

Benefits

• Private Healthcare
• Employee Assistance Programme
• Salary Sacrifice Pension
• Electric Car Scheme
• Cycle to work scheme

A DBS Enhanced Disclosure is required for all applicants.

If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed).