Supplier Coordinator

City, Manchester
Health Case Management Limited
Role Overview

Key Responsibilities:

1. Understand and navigate the complex and extensive network of suppliers/treatment providers
2. Monitor SLAs and supplier performance to ensure compliance with clinical standards and delivering for customer satisfaction
3. Communicate effectively with existing suppliers, handling any concerns or issues and escalating to the Supplier Manager or Customer Experience team as necessary
4. Perform due diligence to investigate and onboard new suppliers in accordance with expanding business needs and ensuring that they can deliver against our high standards and in line with relevant clinical regulations
5. Provide data driven feedback about supplier performance, highlighting potential areas for improvement or expansion
6. Sensitively coordinate the offboarding of suppliers where necessary

About the Role

Supplier Coordinator

Location: Manchester (hybrid working available)

Salary: 24,600

Status: Full-time (part-time – 0.8 FTE available). Permanent role.

We are looking for a Supplier Coordinator to join HCML to play a pivotal part in the supplier management team, to maintain and develop our network of treatment suppliers. This is a highly visible role within the business and you will work across all departments, acting as a key point of contact for all suppliers and operational leads.

Benefits

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Medicash Health plan
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• Employee Wellbeing Seminars
• CPD opportunities
• Professional memberships paid for (role dependent)

Essential Skills

Essential Skills and Experience:

1. Demonstrable experience of delivering administration and coordination services in a commercial setting
2. MS Office including strong Excel skills (VLookup etc) and general proficiency with IT
3. Ability to use and learn complex bespoke systems and processes
4. Ability to process high volumes of complex information
5. Excellent communication skills, both written and over the phone
6. Strong attention to detail
7. Problem solving mentality

Desirable Skills and Experience:

1. Have worked within the healthcare sector or similar clinical setting
2. Procurement, supply chain or relationship management experience
3. Understanding of pricing models, contracts and profit and loss
4. Strong (internal) customer service and stakeholder manager skills