Technical Service Manager – GLasgow

Resourcing Group

The Technical Services Manager (TSM) will report to the Account Manager, serving as the primary on-site lead for all technical service delivery, compliance, client relations, defect management, additional works, and variations-both in-house and through contractors. The role involves coordinating site operations to ensure adherence to company and local operating procedures, ensuring a standardised approach to our clients service delivery.

Key Responsibilities:

Lead, direct, and motivate the site team to maximise their potential and contribute effectively.
Manage service delivery to meet or exceed the needs of internal and external customers, adhering to budgetary and quality constraints and complying with agreed service levels and legislation.
Enhance effective working relationships with key stakeholders by consistently exceeding the standard of work delivered and coordinating service activities across the site.
Support the Account Manager in all aspects of contract delivery and future growth, undertaking any duty required.
Develop staff by providing mandatory and best practice training for their roles.
Produce monthly reports for clients and customers, demonstrating service compliance and meeting sector targets.
Foster effective working relationships with functions, business partners, suppliers, and subcontractors to improve site-based performance.
Provide accurate and punctual monthly reports on planned maintenance, reactive maintenance, small works, damages, contract variations, and life cycle works.
Achieve required SLA/KPI targets.
What We Offer:

Competitive salary, bonus, and benefits package.
25 days annual leave (+ public holidays).
Life cover equivalent to 2 times annual salary.
Employee discount shopping schemes, gym membership discounts, and a cycle-to-work scheme.
Holiday purchase scheme and 2 corporate social responsibility days per year.
Learning opportunities, professional qualifications, collective/individual training, and personalised support programmes.
Attractive Employee Referral Rewards Scheme.
Access to employee networks (Accessibility, Encompass, RISE, WOMEN TOGETHER, Working Parents, Young Professionals).
24/7 Employee Assistance Programme and access to a mental well-being app.
Qualifications and Experience:

Ability to develop relationships with key stakeholders, suppliers, sub-contractors, and staff representatives.
Proven technical background in electrical, mechanical, or building services, preferably with significant exposure to a Healthcare environment.
Qualified to HNC/HND level in an engineering discipline, with a proven managerial track record.
Experience in tendering contracts, selecting new sub-contractors and suppliers, and driving improvements in KPI and performance levels.
Experience as a line manager of contracted and directly employed staff.
Demonstrable experience in delivering FM projects and facilities management.
Thorough understanding of contract management principles.
Extensive health and safety knowledge.
Experience in establishing and maintaining a PPM system.

Resourcing Group is acting as an Employment Agency in relation to this vacancy.