Technical Services Manager

Woodhouse, Leicestershire
Compass Group

Technical Services Manager – Loughborough

ESS are recruiting for a Technical Services Manager to lead the NRC engineering requirements. The NRC is located on the Stanford Hall Rehabilitation Estate (SHRE) between Nottingham and Loughborough and is a new build facility which will house 70 inpatients and requires a very high-quality Maintenance Service which will support the safe and effective care and treatment of its Patients.

Ideally you will have experience working within the Health Sector and have a track history within public sector contracts.

Key Responsibilities.

Customer:

• Build strong relationships with the client, understanding their objectives and values.
• Act on customer insight to resolve issues and drive continuous improvement.
• Promote a positive brand perception and collaborative working environment.

People:

• Lead, inspire, and develop a high-performing team and supply chain partners.
• Implement succession and retention plans while nurturing talent and supporting development.
• Champion a culture of inclusion, wellbeing, and innovation.
• Ensure fair and consistent application of HR policies.

Health, Safety, Quality, and Sustainability:

• Promote a strong safety culture and compliance with Health, Safety & Environmental procedures.
• Deliver services to the agreed standards and external accreditations (e.g., ISO).
• Create a proactive, accident-free environment through effective systems and monitoring.
• Drive operational excellence and sustainability initiatives.

Financial and Commercial:

• Maximise financial performance, profit, and cash flow.
• Manage budgets, forecasts, and commercial risks in line with governance processes.
• Lead cost control, income recovery, and profit improvement plans.

Operations:

• Ensure compliance with all technical and contractual standards.
• Set up and manage asset management and maintenance systems (Synbiotix, SFG20, HTMs).
• Oversee the supply chain, ensuring competence and compliance.
• Act as Water Responsible Person in line with L8/HTM 04-01.
• Monitor estate condition, manage repairs, and advise on lifecycle requirements.
• Produce regular KPI and performance reports for the client.

Knowledge / Experience

• Proven experience delivering in a similar role, ideally within healthcare, with a thorough understanding of Health Technical Memoranda.
• Strong background in facilities management and outsourced services, or relevant transferable experience from related sectors.
• Skilled in managing reactive and planned maintenance using SFG20 standards.
• Previous experience as a duty holder (Authorised Person or higher).
• Ability to diagnose faults and resolve issues on complex building systems in healthcare settings.
• Experience reviewing project and maintenance costs for efficiency and value.
• Line management of subcontractors to deliver high-quality services.
• Strong attention to detail with the ability to interpret technical data and engineering reports.
• Knowledge of statutory compliance and safety processes.
• Experience planning and scheduling complex maintenance projects effectively.
• Leadership experience in complex, multi-stakeholder environments.
• Evidence of developing and sustaining a customer-focused culture.
• Strong track record in financial and commercial management.
• Commitment to personal and team development.

Skills

• Excellent communication and interpersonal skills, with the ability to influence and negotiate.
• Strong critical thinking and problem-solving abilities.
• Skilled in building, leading, and motivating teams to deliver results.
• IT literate, with experience using Asset Management Systems.
• Commercially astute with strong operational awareness.
• Capable of prioritising workloads and delegating effectively.
• Excellent stakeholder management skills.

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Onsite free car parking
• Subsidised meals
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, (url removed) and many more
• Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1507/(phone number removed)/(phone number removed)/SU

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!