Technical Supervisor

Hemel Hempstead, Hertfordshire
CBRE-2
Technical Supervisor

Job ID 225806

Posted 30-Jun-2025

Service line GWS Segment

Role type Full-time

Areas of Interest Data Centers, Engineering/Maintenance

Location(s) Hemel Hempstead – England – United Kingdom of Great Britain and Northern Ireland

Job Title: DC Technical Supervisor
Business Sector: Data Centre Solutions, Critical Environment
Location: Hemel Hampstead

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry’s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

JOB DESCRIPTION

Purpose of the Job (but not limited to):
Providing leadership, management, and development of the engineering contract team, ensuring operational commitments are met and the contract is fully compliant with all aspects of the contract including but not limited to QHSE, Compliance, CBRE and CLIENT policies and procedures. Working with the CLIENT contract Manager covering all UK data centres in Maidenhead, Hemel Hempstead, Wednesbury, Trafford.

Key Responsibilities:

• Responsible for the completion of all PPM and reactive work at all UK DC’s
• Provide supervision to the sites and engineers and ensure that contractual commitments are met, Compliance with all CBRE and CLIENT policies and procedures. Ensure sites are fulfilling the contact requirements without fail.
• Ensuring policies and procedures are effectively communicated and implemented within the contract.
• Ensuring the provision of health and safe working conditions so that both clients and company health and safety policies and procedures are effectively implemented across both CBRE services and sub-contractor’s activities and are regularly reviewed.
• Ensure contracts are staffed by full competent teams, ensuring staff are fully competent, and fully understand the expected standards they should be meeting.
• Assist the Contract Manager to build a team which is customer focused within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Promoting and maintaining the core RISE values of CBRE.
• Be a point of contact and support the engineering teams, giving leadership and guidance, advice, coaching and direct support where required to deliver best practice, training, assessment, and recognition/reward.
• Assist the Contract Manager and CBRE team to help deliver the best in class service for the client and all members of the CBRE Team
• Liaise with contractors for quotations/surveys for remedial and maintenance works.
• To ensure sites are delivering all Critical Facility PPM’s and they are carried out to schedule, also ensure completion of all reactive works requests ensuring closing and completion in line with SLA’s.
• Ensure maintenance is carried out in line with CBRE H&S procedures, using the permit to work system where applicable and action improvements identified during the building and workplace inspections and reviews.
• Escalate urgent issues. Respond to work interruptions, outages or emergencies consistent with the SLA.
• Support critical environment related technical audits as required and directed by line manager.
• Control and supervise contractors when required.
• Raise recommendations for improvements through line manager.
• Liaise with the CBRE QHS specialist to ensure audit compliance as directed by line management.
• Continually communicate high priority tasks issues to end users, client and CBRE Management team.
• The role could involve working across the client’s estate if the need arises.
• Continual development of CERM and DNA competency training.
• Creation & review and development of SOP, EOP, MOP and switching procedures.
• Full Site ownership of Quantum management & processes delivering required results to Contract manager.
• Responsibility of delivering site specific Risk Register to Client stakeholders alongside CM.

Accountabilities:

Reporting to the Contract Manager.

• Working hands on Supervision to assist the teams when and where required.
• On call for escalation OOH and on call for local site rotation.
• To create an audit ready environment and ensure compliance is met in all areas.
• Accountability to the CBRE Functional heads, as appropriate.
• Accountable day-to-day to the relevant client contacts.
• Line management responsibility for the engineering team and indirectly for relevant sub-contractors.
• No Purchase and Ledger Responsibility for the contract. However, should be financially aware and able to produce basic quotations for works. Assisting in CAPEX & OPEX management and forecasting of financial planning.

Experience Required:

• Understanding of Health and Safety requirements and be able to supervise others on all aspects of day-to-day health and safety.
• Must have experience in critical change management process and experience working in a critical environment.
• Must have Electrical City & Guilds C&G 2365 Level 3 Electrical Qualification & 18th Edition Electrical Wiring Regulations as a minimum.
• Mechanical qualifications or be able to demonstrate good mechanical knowledge.
• Team working and experience in customer facing situations, good communicator with a good level; of computer literacy.
• Experience in managing sub-contractors, running permit to work system and being accountable for others safety.
• Flexible working with the ability to manage own workloads with little supervision. Good commercial knowledge and knowledge of contract cost control.
• Must have a clean driving licence.
• Must be able to work flexibly.
• First Aid trained
• Good working knowledge of Data Centres. And experience in supervising a team, from managing shift rotas to approval of holidays/training.
• Knowledge of emergency response / standby/ call out activities and protocols.

Desirable Experience Required:

• Health and Safety qualifications (IOSH/NEBOSH).
• LVAP / HVAP

Please Note:
All details are provided for guidance only; they do not necessarily limit the responsibilities and accountabilities of the job. Full details of employment terms are provided within offers of employment, and appropriate policies within the Company

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.