Technical Support Officer

Hays Specialist Recruitment Limited

About the CompanyWith a strong commitment to innovation and community impact, it was the first national provider to deliver genuinely regional framework solutions, responding to the unique needs of communities across the UK.As a Gold Standard accredited organisation, affirmed by Constructing Excellence, it stands alone in offering complete regional service coverage. This recognition underscores a commitment to quality, continuous improvement, and enhancing lives and places through high-quality procurement solutions. Frameworks are designed for local authorities, social landlords, and other public sector bodies, ensuring compliance with Public Contracts Regulations and are free to use.Main Purpose of the Role

• Lead the delivery of technical added-value support services for the South West region, while supporting the wider SWPA team.
• Work equally with clients and appointed companies to ensure clear communication and high-quality outcomes.
• Develop in-depth operational knowledge of all products, services, technical specifications, and pricing structures.
• Build strong relationships with partners, suppliers, and stakeholders, becoming a thought leader in technical delivery and Net Zero decarbonisation.
• Identify capable contractors and suppliers to deliver construction, maintenance, and compliance contracts across England.
• Provide full technical support to clients throughout their building programmes or individual projects.
• Conduct site visits to ensure project delivery meets client expectations.
• Validate technical and pricing compliance from appointed companies.
• Maintain accurate documentation and audit trails using CRM and internal systems.
• Collaborate with technical managers and colleagues across all regions to share best practice.
• Support the development of new framework products through technical expertise.

Specific Responsibilities

• Represent the organisation at project pre-start and progress meetings.
• Support the Regional Procurement Manager with tender preparation and evaluation, including technical specifications and pricing schedules.
• Conduct site inspections to assess quality and compliance with specifications.
• Represent SWPA at events such as Meet the Buyer sessions, product launches, workshops, and conferences.
• Support marketing teams with technical content for promotional materials.
• Build strong working relationships with client organisations and appointed companies.
• Provide technical advice during business development to support project acquisition and annual targets.
• Assist the central technical team in developing frameworks suited to the South West region.
• Maintain knowledge of UK Public Procurement Regulations and their impact on client decisions.
• Report to the Regional Director as required.
• Participate in team meetings and briefings across the UK.

Working Hours & Travel

• Standard working week: 36 hours, with occasional flexibility required.
• Attendance at the Exeter regional office for one full day per week.
• A full driving licence and willingness to travel across the South West region is essential.
• Travel to other offices and events across the UK may be required.
• Training, development, and performance management activities may involve overnight stays.

Person SpecificationExperience (Essential unless stated)

• Experience building and maintaining professional, face-to-face relationships in a customer-focused environment.
• Knowledge of regulated procurement for public sector goods/services.
• Experience managing construction projects from feasibility to completion.
• Understanding of construction and project management methodologies.
• Knowledge of Public Sector Procurement Regulations.
• Experience using CRM systems or databases.
• Desirable:
• Writing specifications and developing pricing schedules.
• Developing client relationships that support sales growth.
• Knowledge of social housing and local authority sectors in England.

Qualifications

• Degree or equivalent experience in Quantity Surveying, Building Surveying, or Construction Project Management.

What to do next?

If you are interested in the above position, or if you want to have a confidential career conversation, do not hesitate to get in touch with the Hays Property team.

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