Telesales Account Manager

CCS Media Ltd

Telesales Account Manager Romford Hybrid working 3 days in the office and 2 days WFH Up to £25,000 (DOE) + Monthly Bonus + Industry Training & Development

CCS Media, now part of the Advania UK family, is a trusted IT solutions provider delivering cutting edge technology and services to businesses across the UK. Joining Advania UK, strengthens our position as a leading IT solutions provider and enhances our ability to offer clients a broader range of services and tailored IT solutions with expanded capabilities and a deeper commitment to innovation and growth

We are looking for a proactive Telesales Account Manager to join our Romford Sales Team. You ll play a pivotal role in driving new business growth by building and maintaining strong clients relationships.

You shall leverage CCS Media s vast portfolio of technology products, solutions and services, to net new customers. We shall provide industry training for all new intakes making sure you are confident in consulting with customers on their IT requirements

What can CCS Media give to you?

• Pension scheme
• Life insurance
• Access to private GP consultations for you and your family.
• An extra day s holiday on top of your usual entitlement on your birthday.

Are you the right person for us?

• 6+ months experience within a telesales, outbound or new business role (any sector / industry)
• Excellent communication and interpersonal skills
• Ability to build and maintain long-term relationships with clients
• Good organisational and time management skills
• Proficiency in using CRM software and Microsoft Office Suite
• Self-motivated, proactive, and results-oriented
• Ability to work independently and as part of a team
• Resilience and ability to handle rejection and overcome obstacles

What will your role as a Telesales Account Manager look like?

• Develop and maintain strong relationships with net new clients
• Identify client needs and provide appropriate IT products, solutions and services
• Regularly review client accounts to ensure high levels of customer satisfaction and retention
• Proactively contact potential clients via phone, email, and other communication channels
• Conduct thorough research to identify new business opportunities
• Present and demonstrate CCS Media s product and service offerings to clients
• Negotiate contracts and close sales to achieve individual
• Provide exceptional customer service and support to customers
• Handle client inquiries, issues, and complaints in a timely and professional manner
• Maintain accurate and up-to-date records of all sales activities and client interactions in the CRM system
• Analyse sales data to identify trends and opportunities for addition upsell / cross sell
• Work closely with other departments to ensure a seamless customer experience
• Participate in team meetings, training sessions, and sales events

What s next? It s easy! Click APPLY now! We can t wait to hear from you!

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