Tenancy Sustainment Officer

City, Wolverhampton
BDS (NORTHERN) LIMITED

BDS Recruitment are currently recruiting for a tenancy sustainment officer on a full-time basis, working from home with travel to services in and around Wolverhampton.

Duties and Responsibilities:

• Maintain and manage information systems to ensure all contracts, agreements and data is accurate and up to date.

• Assisting with payments of rent and other charges when tenants sign up, assisting customers having difficulties with rent payments and other debts.
• Assist the Tenancy Sustainment Manager in preparing a case for Court in relation to tenancy breach.
• Be a point of contact for, and promote positive relationships within, local communities.
• Collect rents and service charges and respond appropriately to any arrears.
• Ensure that sign-ups are completed at the earliest opportunity and that all associated paperwork is completed and returned to the relevant teams.
• To ensure that all paperwork relating to Housing Benefit claims is completed either at sign up, or at the earliest opportunity afterwards.

• Ensure new clients understand the responsibilities of their tenancy/license before they sign it.

• Work with property services, lettings and partner agencies to ensure vacant properties are let promptly.

• Be the key contact for partner organisations, dealing with day-to-day enquiries, building positive working relationships.

Criteria:

• Full UK Driving License and access to own vehicle is essential.

• Former Housing experience is essential including tenancy management, rent arrears, and managing tenant expectations.

• CIH Level 3 in Housing Practice or Housing Services or a commitment to work towards this qualification.

This is a temp to perminent role

Salary; 33,000 per annum

Mileage is paid at 45p per mile

Apply now for immediate considoration!