UK Country Operations Manager

CBRE Enterprise EMEA
CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Operations Manager to join the team located in London.

Job Purpose:
Providing leadership, support, and guidance to an agreed portfolio of CBRE GWS EA Accounts within the UK to ensure these accounts can operate as successfully & efficiently as possible; that enterprise growth opportunities are maximized; and that EA operations are compliant with statutory and company policies. The role will also support all UK Enterprise new business account transitions and support thereafter post go-live.
The role will report to the Enterprise Operations Director UK.

Key Responsibilities:

• Support opportunities for the strategic development of contracts to deliver increased turnover and profitability. Promote additional services, projects and contracts for renewal.
• Assist with business policies and processes to be effectively communicated and implemented within contracts.
• Promote healthy and safe working conditions across both CBRE and subcontractor’s activities.
• Strategically advise for optimum staffing structures to operate across contracts, balancing cost reduction with the delivery of service excellence.
• Support contracts with tools to ensure staffed by fully competent teams ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
• Working with other operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues.
• Support with financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Promoting and maintaining the core values of CBRE.
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Supporting effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
• Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts.
• Ensure the provision of a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
• Elevate and enhance individual and team knowledge and understanding of our industry, CBRE and GWS including benefits and advantages

Accountabilities:

• Operational guidance & support to ensure account operations in country are compliant with local law and statutory requirements (in conjunction with support functions as required -e.g. QHSE, People, Finance)
• Local oversight and operational support for in-country account leads
• Management of any fractional resource dedicated to an account
• Local country representation, local point of contact for client escalation, occasional client meetings, dispute resolution
• Identifying and recommending margin improvement opportunities, including O1 reviews, supply chain opportunities (in conjunction with sourcing team), projects / extra works etc
• Support on key personnel matters (recruitment, selection, on-boarding etc.) in conjunction with people team
• Provision of support on transitions to ensure operations in-country are mobilised effectively for new accounts (as needed)
• Support on new business opportunities for the Enterprise business including:
• Local country representation / potential client engagement – if required
• Input into and sense checking of local operational solutioning and pricing (in conjunction with the local sales team where available)

Experience, Knowledge, Skills and Abilities:

• Proven track record within the facilities management industry
• Managerial experience at Contract/Account Manager or above within technical and or hard services
• The development and review of teams and the application of effective people management practice
• Excellent motivational and influencing skills, with high levels of personal integrity
• Incumbents must be self-starters, confident and composed
• Organised, able to prioritise and deliver within high pressure, business critical environments
• Ability to balance strategic thinking with tactical delivery for client satisfaction
• Excellent understanding of health & safety legislation
• Being able to influence on business & people decisions through the ability to build and maintain relations across the country, and the EA organization
• Excellent interpersonal skills for effective management of people at all levels of the organisation
• Strong financial skills
• Ability to manage conflict and crisis situations effectively

Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values – respect, integrity, service and excellence – and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure
We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.