Workplace Services Manager

Wise May Ltd

Wise May are looking for a proactive Workplace Services Manager to join a London Law Firm and manage the day-to-day and operational strategy for workplace services including floor support, health & safety compliance, records management, mail & logistics and property services.

This is a full time, permanent, office based position.

Workplace Services Manager duties and responsibilities:

Reporting in to the Head of Front of House & Workplace Services you will be responsible for driving continuous improvement in service delivery to support the organisations strategic objectives. Your key areas of responsibility will include:

• Strategic Leadership & Service Excellence – Deliver continuous improvement and operational strategy for workplace services.
• Operational Leadership and Management – Oversee all aspects of workplace services, maintain oversight of health & safety compliance, provide effective resource planning and support building maintenance projects.
• People Leadership and Development – Develop and manage a high-performing, multi-skilled team of 6.
• Financial and Supplier Management – Support budget management for workplace services, monitor and report on service usage and assist with supplier engagement and contract negotiations.
• Change and Project Management – Assist with workplace transformation projects i.e. office moves, refurbishments and implementing new technologies.
• Stakeholder Engagement and Collaboration- Work closely with other business support functions to ensure the efficient integration of workplace services with IT, property and facilities strategies.

Workplace Services Manager key skills and experience required:

• Proven experience in workplace services, facilities and operational leadership within the legal industry is required.
• Strong track record managing both in-house teams and outsourced service providers
• Experience overseeing services such as mailroom, reprographics, records management, and floor support
• Demonstrated ability to manage supplier relationships, contracts, and service level agreements
• Solid knowledge of health & safety, compliance, and business continuity (IOSH/NEBOSH or equivalent)
• Experience supporting workplace projects
• Excellent organisational skills with the ability to manage multiple priorities and deadlines
• Strong stakeholder management and communication skills
• Experience with budgeting, cost control, and identifying service improvements